2008-07-16

How to Present Bad Work-Related News to Your Supervisor

How to Present Bad Work-Related News to Your Supervisor




Disasters happen at every workplace. When the time comes for you to tell your supervisor of a mistake that was made (either by you, or by someone else), it helps to have a presentation plan before going to him or her.


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Step1
Identify the actual problem. After identifying the problem, find out the extent of the disaster. Does it affect other members of your organization? Does it affect your clients? Who is going to learn about the problem and when is he or she likely to find out about it on his or her own?


Step2
Create a plan of resolution. Do not go into your supervisors office with only the problem. Bring your supervisor solutions to the problem. This way, your supervisor will know you appreciate the magnitude of the problem and have the skills to begin repairing the damage.


Step3
Try to find out how the disaster occurred. Was it a miscommunication? Was it a typographical error? Was it caused by something outside the control of your organization? Your supervisor will want to know why the disaster happened and you should have a response. If you cannot find out how the disaster happened, tell your supervisor what you have done to identify the cause of the disaster, but that your research has not revealed an answer.


Step4
Be prepared to implement your plan of resolution. Since you are the individual presenting the information to your supervisor, he or she will assume that you know the most about the situation. That means you are the obvious choice to participate in repairing the situation.




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